Customer Experience Training

Customer Experience (CX) is the new battle ground of sales and retention. Growing your skills in CX will increase retention and position you as a leader in insurance. This course is designed to give you the tools you need to get started!

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The hard facts on soft skills

The harsh reality is soft skills are in demand, insurance agents are a dime a dozen and the internet market is growing fast. Can you afford to risk not being at the top of your game?

Text length of individual points can be shorter or longer depending on your needs
Text length of individual points can be shorter or longer depending on your needs
Text length of individual points can be shorter or longer depending on your needs

Customer Experience

It's proven that it's easier to keep a customer than to gain a new customer. Now turn your customers into a referral community. Don't miss out on sharpening your skills.

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Course curriculum

1

Customer Experience Training
- Introduction to Customer Experience
  FREE PREVIEW
- Definitions
  FREE PREVIEW
2

CX Leadership
- Leadership in CX
3

CX in Sales
- Sales CX
4

Planning
- Plan for success
5

Mindset
- Mindset Check
6

Creating Habits
- Creating New Habits
7

Results
- Quantifying Results